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Operations & Lean Practices

Strategies for Dealing with Dissatisfied Customers

Michigan Business Beat
September 24, 2018 9:00 AM

Dave Heisey dropped back by the MBN studios recently to discuss the challenges of dissatisfied customers.

Isn’t it nice to tell a friend about a wonderful company that you had the opportunity to experience and pass along your story of a great product or excellent service? Did you know that if we have a bad experience with a company we’re likely to tell at least twice as many people about that experience?

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LEAN Interviews from the 8th Annual MLC Conference

The Leaning Edge
August 31, 2018 5:00 PM

Hostess Debra Levantrosser catches up with LEAN experts at the 8th Annual Michigan Lean Consortium Conference

Her guests range from the incoming president of the Michigan Lean Consortium, an eight year attendee of the conference, a keynoter from the first afternoon, and a frequent guest of 'The Leaning Edge'.

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David Palmer | Workforce Intelligence Network

Communicating Business
June 21, 2018 1:00 PM

The future of Michigan’s workforce was a major topic at the 2018 Mackinac Policy Conference. One of the experts part of that discussion was David Palmer Senior Director for Strategies & Partnerships at the Workforce Intelligence Network (WIN) for Southeast Michigan.

He talks in this segment about the communications challenges in speaking to workforce development and how his organization overcomes them.

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Kevin Bopp | Communicating With a Large, Urban-Based Workforce

Communicating Business
June 21, 2018 12:00 PM

Communicating with a large, urban-based workforce offers some insights that can be helpful for any business.

Bedrock’s Kevin Bopp talks about how employees in the growing business since in Downtown Detroit are kept updated on things like parking. What they do can apply to your challenges and opportunities.

 

 

 


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Kevin Roach | Success Translates

Communicating Business
June 21, 2018 11:00 AM

Sometimes, charities that successfully raise money can be models for any organization’s communications effort. Kevin Roach, of Methodist Children’s Home Society in Redford, MI, shares advice based on that organizations recent efforts. It also comes down to showcasing the right stories.

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Joe Steele | The Complex Made Simple

Communicating Business
June 21, 2018 10:00 AM

How can the complex be made simple? You can learn a bit about how to communicate your business after listening to the professional tasked with building interest around and business within lightweight materials.

Joe Steele is an experience communicator who offers advice based on his experience. Steele is with “LIFT” Lightweight Innovations For Tomorrow in Detroit.

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The Value MLC Consulting Brings to UMICH Community

The Leaning Edge
June 6, 2018 5:00 PM

Minjun Zhao is a first-year masters' student major in Industrial and Operations Engineering at the University of Michigan. She was co-founder now serving as co-president of the student chapter of the Michigan Lean Consortium.

During her past work experiences, Minjun had successfully led manufacturing teams to accomplish process improvement projects using Lean principles and tools.

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Installing Lean Principles and Accelerating Culture

The Leaning Edge
June 6, 2018 4:00 PM

On this episode of The Leaning Edge is Kelly Ball Gas Pipeline Operations and Maintenance Director and Leak Process Owner for Pacific Gas and Electric Company in California. He is currently working with his organization to install lean principles and accelerate the culture change to embrace a new way of working.

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Lean Goes Beyond Manufacturing

The Leaning Edge
March 27, 2018 2:00 PM

On this segment of The Leaning Edge features Alen Ganic. Alen studied supply chain management and also received CPIM Supply Chain Management certification from APICS (The Association for Operations Management) and Lean certification from Grand Rapids Community College.

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Implementing Lean Practices for Coaching

The Leaning Edge
March 23, 2018 4:00 PM

The Leaning Edge welcomes Theresa Coleman-Kaiser to talk about became Senior Associate Vice President for Administration in 2017 after serving in a variety of administrative and operations positions at Michigan Tech since 1999.

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