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Operations & Lean Practices

Dave Heisey : Crestcom | How To Take Charge of Talent Management

Michigan Business Beat
March 22, 2019 4:00 PM

Dave Heisey is back with Jeffrey Mosher. This time around they are reviewing a Crestcom study module which reviewed taking charge of talent management on this segment of the Michigan Business Beat.

Dave is President of DRH Enterprises, LLC, Holt, MI, and a Crestcom training facilitator in Michigan.

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Dave Heisey : Crestcom | Raising the Customer Service Crossbar

Michigan Business Beat
February 22, 2019 12:00 PM

Dave Heisey discusses with Jeffrey Mosher a Crestcom study module which reviewed ways for companies to raise the customer service crossbar.on this segment of the Michigan Business Beat.

Dave is President of DRH Enterprises, LLC, Holt, MI, and a Crestcom training facilitator in Michigan.

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Rob Elliot: Self Awareness and Selfless Service to Others

Leadership Low Down
February 20, 2019 1:00 PM

On this episode of Leadership Low Down with host Vic Verchereau is leadership consultant and co-founder of Pondera Rob Elliot.

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Protecting Small Business Innovations

Michigan Business Beat
February 15, 2019 3:00 PM

Chris Holman welcomes Kevin J. Heinl, Attorney & Counselor, Brooks & Kushman to discuss importance of patents and protecting small business innovations, including intellectual property. If your business is looking to develop new ideas they will need to be protected.

The pair had originally met up recently in Troy, MI, at an Automation Alley event. This discussion grew out of a networking conversation last month.

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Foster Swift: Laura Genovich to Present Workplace / Marijuana Webinar February 20th

Michigan Business Network
February 15, 2019 2:00 PM

Webinar: What Employers Need to Know about Marijuana in the Workplace

GRAND RAPIDS, Mich. – Foster Swift attorney Laura Genovich is presenting a free webinar entitled Marijuana in Michigan Workplaces: What Public and Private Employers Need to Know. Laura is a shareholder in the firm’s Grand Rapids office, where she practices municipal and commercial law.

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Dave Heisey: Conflict Resolution Techniques

Michigan Business Beat
January 21, 2019 4:00 PM

Dave Heisey talks about some conflict resolution techniques with Jeffrey Mosher on this segment of the Michigan Business Beat.

Dave is President of DRH Enterprises, LLC, Holt, MI, and a Crestcom training facilitator in Michigan.

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8th Annual MLC Conference - Listening in on Day 1

The Leaning Edge
December 28, 2018 9:00 PM

Jeffrey Mosher sits in for TLE hostess Debra Levantrosser who was facilitating the 8th Annual Michigan Lean Consortium Conference

He gathered excerpts from a morning session, afternoon breakout educational sessions and the afternoon keynote. There are 25 segments shared below so be sure to checkout highlights of what went on in Traverse City, Michigan, Wednesday August 8, 2018.  

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Kevin Suboski: A Business That Runs Itself

Michigan Business Beat
October 26, 2018 8:00 AM

How can you achieve the dream of your business? Find out from Kevin Suboski, EOS Implementer, Suboski and Company as he joins the Michigan Business Beat to discuss the Entrepreneur Operating System (EOS). He discusses 4 points in this interview with MBN's Jeffrey Mosher.

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Strategies for Dealing with Dissatisfied Customers

Michigan Business Beat
September 24, 2018 9:00 AM

Dave Heisey dropped back by the MBN studios recently to discuss the challenges of dissatisfied customers.

Isn’t it nice to tell a friend about a wonderful company that you had the opportunity to experience and pass along your story of a great product or excellent service? Did you know that if we have a bad experience with a company we’re likely to tell at least twice as many people about that experience?

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LEAN Interviews from the 8th Annual MLC Conference

The Leaning Edge
August 31, 2018 5:00 PM

Hostess Debra Levantrosser catches up with LEAN experts at the 8th Annual Michigan Lean Consortium Conference

Her guests range from the incoming president of the Michigan Lean Consortium, an eight year attendee of the conference, a keynoter from the first afternoon, and a frequent guest of 'The Leaning Edge'.

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