Michael Rogers talks with small business tech expert Linda Daichendt, executive director of the Mobile Technology Association of Michigan, about how we should never underestimate how difficult it is for many adults to use computers, and her perspectives on the experiences of women in the tech industry.
Michael Rogers talks with Jennifer McDurmon, vice president community banker for Independent Bank, about her advice for how small business owners can do a better job handling cash flow.
With more than 60 locations across Michigan’s lower peninsula, Independent Bank Corporation is a Michigan-based bank holding company with total assets of approximately $2.5 billion and a full range of financial services including commercial banking, mortgage lending, investments, and title services.
Michael Rogers interviews Cynthia Kay, a past chair of the Small Business Association of Michigan, to learn more about her book Stop Wishing. Stop Whining. Start Leading.: A No-Nonsense, Straight-Talk Guide for Women Who Aspire to Lead. From the Amazon description: Authors Cynthia Kay and Doreen Bolhuis, both creative and dynamic business owners, skip the fluff to tell you how it really is as they share tips on how to get ahead.
Michael Rogers talks with Darrell Oliver, Michigan Sales Manager for Dearborn National Life Insurance Company, about why small business owners, particularly in this era of very tight labor markets, should consider adding life and disability programs to their list of employee benefits.
Michael Rogers talks with Linda Daichendt, executive director of the Mobile Technology Association of Michigan, about several notable tech topics of interest to small business owners, including Facebook's latest feature that highlights the importance of user experience and website speed, why your phone will be the key to ATMs of the future and how an Android malware steals data from 40 apps and spies on messages and locations.
Michael Rogers talks with Matt Reinbold, Vice President of Commercial Banking for the Great Lakes Bay Region of Independent Bank, about commercial and industrial loans and how the Small Business Administration can help both the lending bank and the small business borrower.
Michael Rogers talks with business coach and consultant Tom Borg about how to create the ultimate customer experience. Michael and Tom discuss six reasons why your customers will quit doing business with your small business, mistakes you and your team must avoid making with your clients, key obstacles that can prevent you and your team from keeping a positive service attitude, the eight great ways “Outstanding Customer Service” will grow your small business and make it more fun place to work, magic words and phrases that every client loves to hear and Tom’s Platinum rule for keeping your clients.
Michael Rogers talks with Linda Daichendt, executive director of the Mobile Technology Association of Michigan about how old-school retail has been slow to adapt online marketing but that online retailers are quickly moving into physical stores, why Google is funding the creation of software that writes local news stories, and how AI will change the way we work.
Michael Rogers talks with Elizabeth Rose retail product manager for Independent Bank, to learn more about the pros and cons of business credit cards in the small business environment.
Michael Rogers talks with inbound marketing expert Kevin Dean, CEO of ManoByte, a member of the 2017 list of Michigan 50 Companies to Watch. From the ManoByte website: “Inbound marketing works by attracting visitors to your website, using content elements to convert them into leads so you can then close the business and delight those customers, so they become buyers time and time again. It's a process that's proven to work over legacy sales efforts you might be using like cold-calling and random print advertising. Inbound marketing is the best way to generate leads, earn new customers and build your revenue base.”
