Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Recent Posts
Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Marketing content shared with Michigan Business Network by:
Bonnie J. Knutson, PhD
The School of Hospitality Business
Broad College of Business
Michigan State University
Written by Dr. Bonnie Knutson
Who in your business should be responsible for your customer’s experience? When I ask managers and owners this question, the standard response is, “We all are.” That is true. Everyone in the company has a vital role to play in delivering a top-notch experience to each person who walks in the door, calls on the phone, or visits your website. But who is the experience cheerleader? Who is the chief architect for the totality of that experience? Just as how the definition of experience varies, so does the person responsible for leading the guest strategy.
45 NORTH AVIATION ADDS BRAND NEW PILATUS PC-12 NG TO FLEET
Traverse City, MI, November 26, 2018 — Stationed in Traverse City, Michigan, 45 North Aviation is pleased to have recently added a new aircraft to their fleet!
In Partnership With
