Dave Heisey dropped back by the MBN studios recently to discuss the challenges of dissatisfied customers.
Isn’t it nice to tell a friend about a wonderful company that you had the opportunity to experience and pass along your story of a great product or excellent service? Did you know that if we have a bad experience with a company we’re likely to tell at least twice as many people about that experience?
With social media at our fingertips, the number of people who can hear about a bad experience grows exponentially. From a business standpoint - bad products or bad service is unavoidable - these issues will happen. How can we train our staff to handle these blips to our normally good customer service experience?
To hear Dave and Jeffrey, please click on the embedded SoundCloud PodCast shared below.