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Operations & Lean Practices

Why Your Manufacturing Company Needs Lean in Services

The Leaning Edge
May 19, 2017 3:00 PM

KarynRoss.jpgDebra Levantrosser speaks with Author, Keynote Speaker, Lean and Creativity Coach and Consultant, Karyn Ross who is the Principal, Karyn Ross Consulting, co-author, "The Toyota Way to Service Excellence". They discuss why your manufacturing company needs lean in services.

Karyn is the coauthor of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused on creativity and lean in services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail.

An experienced lean consultant, coach and practitioner, Karyn is the owner of Karyn Ross Consulting. Using her unique, Practical Creativity™ approach, Karyn teaches organizations around the world how to create peak service experiences by combining coaching, creativity and Toyota Way principles and practices. This means that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch. And that organizations flourish, thrive and grow!

Karyn has been a regular contributor to the Lean Leadership Ways Industry Week Blog and has also written for The Lean Management Journal, Industrial Engineer magazine and LEI’s The Lean Post.

A practicing artist, with an MFA in Sculpture, Karyn lives with her family in Naperville, Illinois.

To learn more about Karyn, visit her website at www.karynrossconsulting.com

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The Leaning Edge, hosted by Debra Levantrosser, she speaks with leaders, implementers and believers in the lean philosophy to share their successes and struggles in hopes that they will help others in their lean journey.

The show focuses on the fact that lean is a mindset and a culture, not a set of process improvement tools, and shows how this approach can make your city, state and country an even stronger and more successful, stable place one organization at a time and one person at a time.

The “Lean” philosophy refers to engaging and involving all levels of employees in development of ideas to provide value to customers by aiming for high quality, low cost and short lead time. A specific kind of leadership style is seen in successful lean organizations which includes rewarding experimentation and developing people into problem solvers.

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