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Delta Dental New Trends and Customer Expectations

Michigan Business Beat
October 28, 2015 2:00 PM

DDlogoToni Roberts, Vice President of Customer Service and Operations, Delta Dental of Michigan, talks with Chris Holman about new trends and customer expectations in this age of information and technology. Improving customer expectations and using analytics are among the recent trends that offer up the most challenges for Delta Dental.

Michigan Business Beat, hosted by Chris Holman, discusses economic development, new or unusual entrepreneurial initiatives, and successful business practices from different regions and industries around Michigan with a wide range of entrepreneurs and business leaders.

8:00 AM every Monday through Friday
Replay: 8:00 AM, 2:00 PM, 8:00 PM, 2:00 AM

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