Toni Roberts, Vice President of Customer Service and Operations, Delta Dental of Michigan, talks with Chris Holman about new trends and customer expectations in this age of information and technology. Improving customer expectations and using analytics are among the recent trends that offer up the most challenges for Delta Dental.
8:00 AM every Monday through Friday
Replay: 8:00 AM, 2:00 PM, 8:00 PM, 2:00 AM The music for 'Michigan Business Beat' is graciously shared use of Phil Denny's "Traffic Jam" off his 2012 CD 'Crossover'
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