Michael Rogers, Vice President Communications for the Small Business Association of Michigan, interviews Lydia Ramsey, author of Manners That Sell: Adding the Polish That Builds Profits. Ramsey is an international business etiquette expert and professional speaker on being thoughtful and polite, and how it can promote better business success.

She is the President and Founder of Manners That Sell, a firm based in Savannah, Georgia, offering seminars, keynote speeches and executive coaching to corporations, associations, colleges and universities. She began her career as an etiquette consultant over thirty years ago. In 1997 Lydia decided to found her own business and pursue her passion for business etiquette. Since that time she has served hundreds of clients and thousands of individuals. While the majority of her work is spent in group training, she is often asked either by individuals who attend her sessions or the executives who hire her to follow up one on one.