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U.S. heading toward an economy with unsatisfied customers— and voters

globalEDGE Business Beat
October 12, 2018 10:00 AM


Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an opinion segment on the show titled “US heading toward an economy with unsatisfied customers — and voters.” Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University. Dr. Hult also published this piece as a an op-ed article in The Hill, with the same title, on September 18, 2018 together with Dr. Forrest Morgeson, a clinical professor in MSU’s Broad College of Business. The focus of the segment is the likely scenarios of what will happen to the economy now when customer satisfaction is relatively high, unemployment the lowest it has been in about seven years, and lots of people are switching jobs. It sounds too good to be true, perhaps, and the intersection of these positive data points has implications.


globalEDGE Business Beat, hosted by Jade Sims, covers discussions with a wide range of global leaders in business, government, and academe to provide information on the latest thoughts, tools, and markets that are flourishing globally.

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