Nurses at Sparrow Carson, Sparrow Eaton and Sparrow Ionia hospitals have received a five-star rating for the incredible way they communicate with patients and listen to their needs.

Becker's Hospital Review, a medical industry trade magazine that reports on, as well as conducts, its own research on healthcare, gave the Community Hospital nurses five stars for nurse communication. Nurses from the University of Michigan Health also received five stars. Sparrow is part of U-M Health.

The five-star ranking was based on data compiled from three survey questions that summarize how well patients feel their nurses clearly explained things, listened carefully to the patient, and treated the patient with courtesy and respect.

“We are honored to have a dedicated group of highly skilled, kind, and compassionate nurses across our Community Hospitals,” said Kira Carter-Robertson, Sparrow Health System Senior Vice President, Regional Hospitals. “In our rural communities, we have the privilege of neighbors taking care of neighbors, loved ones, or church members.  We are reminded very quickly how what we do makes a difference for not only the patient but the rural communities that we serve.  Congratulations to the Sparrow Carson, Eaton, and Ionia nurses and the entire care team for this outstanding recognition.”

To build its assessment, Becker’s used Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data from the Centers of Medicare and Medicaid Services (CMS). CMS shares 10 HCAHPS star ratings based on publicly reported measures. The star rating is based on survey data collected from hospital patients from July 2021 through June 2022.

To learn more about our Community Hospitals, go to Sparrow.org.

Sparrow Health System is Mid-Michigan’s premier healthcare organization and includes hospitals in Lansing, Carson City, Charlotte, Ionia, and St. Johns, as well as Sparrow Specialty Hospital, Physicians Health Plan, Sparrow Care Network, Sparrow Medical Group, and the Michigan Athletic Club. Sparrow is affiliated with Michigan Medicine through the Sparrow Children’s Center and with Michigan State University’s three human health colleges. Through these partnerships and the dedication of our 10,000 caregivers, Sparrow pursues a vision to be nationally recognized as a leader in quality and patient experience. For more information, visit Sparrow.org.

Photos courtesy of Sparrow Health System