GRA Benefits Group provides customized services to help reduce the administrative and time-consuming tasks that can drain time and energy. Founder and President, GRA Benefits Group, Michael Ramsby understands the complexities of employee benefits and individual markets. He says “Service with Care” is our philosophy, our mantra. It embodies how we handle our day-to-day interactions. It is one thing to provide customer service, it’s another to do it in a caring manner".

He's taking his core competencies to lead to his vision to help clients improve their daily employee benefit practices by developing a set of key services to support them. Great leadership and experiences combine to make this a great discussion on this issue of the Leadership Lowdown!