Recently named on Inc’s list of Most Innovative Leadership Speakers and American Management Association’s 50 Leaders to Watch, Karin Hurt helps leaders from around the world achieve breakthrough results without losing their souls.

Karin has over two decades of experience in customer service, sales, and human resources. She’s the award-winning author of Courageous Cultures: How to Build Teams of Micro-innovators, Problem Solvers, and Customer Advocates (Harper Collins 2020), Winning Well: A Manager’s Guide to Getting Results-Without Losing Your Soul, Overcoming an Imperfect Boss, and Glowstone Peak - a book for readers of all ages about courage, influence, and hope.

A former Verizon Wireless executive, Karin transformed customer service outsourcing (96M calls/year) to reach parity in quality with internal centers and developed a leading sales team that won the President’s Award for Customer Growth.

Karin has a lot to say and she is ready to share her experiences, join us now for this edition of the Leadership Lowdown!