Michael Rogers, vice president communications for the Small Business Association of Michigan, interviews keynote speaker, international customer experience consultant and best selling author of three books, John DiJulius. John works with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.  He is headlining at America's #1 Customer Service Conference: the Secret Service Summit, this September 29 & 30. John is a very successful entrepreneur of two businesses: John Robert's Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class Customer experience.

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