A crisis is one of the most opportune times a leader demonstrates their worth. If the crisis is self-inflicted, it is imperative the leader 'own' his/her or their teams' mistakes. In Michigan we have seen several recent examples of crisis leadership. Here are 7 Steps to help you lead through any crisis challenge that presents itself:
- Discover and define the REAL problem
- Act quickly
- Provide reassurance
- Simplify the situation
- Enlist the support of influencers
- Decide to take action one step at a time
- Do what is right and not what is easiest
Mr. Robert Tucker Jr., joins Phil Knight, as they discuss these 7 steps to dealing with a crisis.
