Chris welcomes Joe Ellis, Vice President Lansing Sanitary Inc. into the studio. Joe shares the company's history since 1975. He notes how this family business started and where they have moved over the decades. They discuss product lines and note that there is also Indusco Supply Co. in Kalamazoo, MI. Their service territory is generally south of Clare, MI, and goes in to northern Ohio and Indiana, and spans from lake shore to lake shore.

The staff prizes and cherishes history being in the REO Town part of Lansing in a 65,000 sq. ft. facility. Chris discusses how succession plans can be in the back of the mind for generational family businesses. Joe shares how customer relations are crucial, and then reviews challenges for this facility maintenance supply company.