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Identifying critical factors for small business success

Business Next
September 1, 2017 2:00 PM

entrepreneur-593378_1280.jpgMichael Rogers talks with business coach and consultant Tom Borg to learn more about the critical factors that contribute to small business success, including attracting the right team members, retaining crucial employees, identifying the right kind of potential clients, understanding client’s needs, wants and problems; ways to exceed customer service and product expectations, and the importance of regular follow-up with customers.

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