Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with David Closs who is Professor, McConnell Endowed Chair, and Chairperson of the Department of Supply Chain Management in the Eli Broad College of Business at Michigan State University. Closs together with David Hollister, Ray Tadgerson, and Tomas Hult recently released the book Second Shift: The Inside Story of the Keep GM Movement. This book – and the accompanying film documentary (Second Shift: From Crisis to Collaboration) – discusses a six-dimensional collaborative problem-solving approach called the Second Shift Model that can apply to any business or community, large or small, to maintain the communities global competitiveness. In this segment, Hult and Closs dialogue about the background of the Second Shift project, the most important component of the Second Shift Model, and the complementarity between the book and the film documentary.
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