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Dave Heisey: Conflict Resolution Techniques

Michigan Business Beat
January 21, 2019 4:00 PM

cc4Dave Heisey talks about some conflict resolution techniques with Jeffrey Mosher on this segment of the Michigan Business Beat.

Dave is President of DRH Enterprises, LLC, Holt, MI, and a Crestcom training facilitator in Michigan.

So, it’s Sunday night, and you’ve been thinking about your ’to-do’ list for the coming week. Important internal meetings to prep for - check. Time for key projects scheduled into your calendar - check. Two lunch meetings with customers - check. Dealing with 4 conflicts in your office - what???

Dealing with conflict between you and an employee or between two employees, is about the last thing any manager wants to deal with. It’s frequently easier to keep your head down, focused on your own work, and hopefully the situation will take care of itself. I’m sure they will be able to work it out - right?

How you deal with conflict, and whether you choose to deal with it has a significant impact on the culture of your organization. Although it’s not easy, there is a technique that I recommend you use for helping people - employees, bosses, customers, vendors - to overcome these obstacles and move forward effectively. A company that deals effectively with conflict is a company where highly talented and motivated employees want to work.

To hear Dave and Jeffrey discuss Conflict Resolution Techniques, click play on the PodCast below.


Michigan Business Beat, hosted by Chris Holman, discusses economic development, new or unusual entrepreneurial initiatives, and successful business practices from different regions and industries around Michigan with a wide range of entrepreneurs and business leaders.

8:00 AM every Monday through Friday
Replay: 8:00 AM, 2:00 PM, 8:00 PM, 2:00 AM The music for 'Michigan Business Beat' is graciously shared use of Phil Denny's "Traffic Jam" off his 2012 CD 'Crossover'

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