Haco Customer Service payment lobby to close

The Lansing Board of Water & Light has implemented its work from home strategy for its office-based employees effective immediately. The BWL workforce will transition work typically done at BWL facilities to being done remotely, as much as possible, to help reduce the spread of COVID-19.

“These are unprecedented times and we’re doing everything we can to keep our customers, employees and their families safe and healthy,” said BWL General Manager Dick Peffley. “The goal is to reduce the number of employees working onsite to provide social distancing, while still providing the best possible utility services to our customers.”

Additionally, effective tomorrow, Tuesday, March 17, the BWL will close its Haco Customer Service payment lobby and reduce call center staff to handle emergency matters only. Customers may pay their bill online, through the mail or over the phone. More information on ways to pay your bill can be found at www.lbwl.com/paybill.

The BWL has suspended electric and water shut-offs until further notice and COVID-19 is better controlled. Customers are encouraged to contact customer service to setup a bill payment plan to not fall behind when the moratorium is lifted by emailing customerservice@lbwl.com.

“This situation is changing quickly, and we’re prepared to respond and change our plan as the event unfolds,” said Peffley. “We’re listening to national, state and local health authorities to make informed decisions to ensure our business continuity plan is responsive.”

Follow the Lansing BWL on Facebook and Twitter, as well as the BWL website, www.lbwl.com, for future updates.

###