Better Business Bureau of Eastern Michigan shares release regarding the sudden closing of Alfred Angelo, wedding dress retailer. -
West Palm Beach, July 14, 2017 – Better Business Bureau serving Southeast Florida & the Caribbean (BBB) is beginning to hear from customers of Alfred Angelo Bridal Company in the wake of store closings around the nation, who are anxious to learn more about the status of their orders for bridal gowns, bridesmaid dresses and other accessories. Many customers are reporting that they learned of the closures without receiving any warnings from the store operators.
BBB has reached out to company representatives to gain information to help consumers. Customers can visit BBB’s report for the company at http://bbb.org/h/jubg where BBB will be posting updates as more detailed information is confirmed. Customers can also file a complaint by using the “submit a complaint button” on the report to document their concerns.
"Our team at BBB understands how concerning this situation is for upcoming brides and grooms, and we want to do whatever we can to assist.” said Michele Mason, Senior Vice President Better Business Bureau Serving Southeast Florida and the Caribbean. It is important for affected consumers to consider the following tips:
Contact your credit card company- If your purchase was made using a credit card contact your credit card company and file a chargeback.
Gather your receipts and documents– This will help in preparation for any opportunities to obtain a resolution.
Contact third party retailers- If you made your purchase from a third party retailer look into their refund policy and contact them to see if they can help.
Be careful with discounts- Some Bridal stores are offering discounts to brides who have been affected by the Alfred Angelo closings. If you decide to take advantage of these discounts make sure you understand any applicable terms and policies, especially if you don’t have time for errors and alterations.
Beware of online donations and crowdfunding pages- when unfortunate events occur, it opens the door to potential scammers who are looking to take advantage of the situation. Beware of any person who claims they can help you retrieve your dress from the store for a fee, or any crowdfunding pages looking to raise money for a dress they lost. Only communicate with a designated bankruptcy attorney, if assigned.
While they don’t have company stores in Michigan per se, there are several bridal shops that sell Alfred Angelo dresses. Listed is a link which finds locations for you. http://www.alfredangelo.com/Stores/StoreLocator.aspx?zipcode=48167
Sadly, their website does not mention their closing so folks may still try to place orders. We sincerely hope this will not be an option but we are taking all precautions.
In fact when you try to check an order status, it comes up with a frowny face. As you will note in the press release from the sister BBB in Ft. Lauderdale, FL, customers should quickly determine if their orders will be arriving or not.
As you know, anytime a bridal shop closes unexpectedly, there will be unhappy brides.
About Better Business Bureau Serving Eastern Michigan and the Upper Peninsula Better Business Bureau Serving Eastern Michigan and the Upper Peninsula is a non-profit organization with the purpose of promoting trust in the marketplace by assisting in the protection of consumers and businesses from fraud and unethical business practices. In addition to its recognized dispute resolution services, BBB maintains business reviews on the customer service history of more than 85,000 local businesses and provides consumer education materials on numerous topics. BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.