Southfield, MI - December 18, 2019 - Better Business Bureau Serving Eastern Michigan has received several complaints about two online retailers, claiming to be headquartered in Troy, MI. Going by the name of iCheap.net or banzunion.com, the companies claim to be selling popular items such as an amazon echo and popular children’s items. However, complaints to BBB® allege customers pay for the items and then never receive them.Many consumers tell BBB that despite never receiving their package the tracking they were given claims the package was delivered. Some customers were able to track their package and learn that the package was delivered to a different address. When looking at the package delivery details, one customer said the size of the package was much different than what was ordered.
One customer told BBB he ordered a product from Banzunion.com. When he did not receive the package, he checked the tracking information provided, which stated the item had been delivered. He tried to track down his package but was unsuccessful. He tried to dispute the charges through PayPal but since there was a delivery notification, the dispute was denied.
Another customer tells BBB a similar story. When she tracked the package down, she was told a different address than hers was listed on record as the delivery address. She disputed the charges through PayPal twice but again, since the tracking said the item was delivered, her dispute was denied.
In an attempt to resolve the complaints, BBB reached out to the companies via the email addresses on file, both were returned undeliverable. BBB representatives then sent letters to the address listed on the “contact us” portion of the companies’ websites. Upon receiving BBB’s letter, the owner of the commercial building located at the address on file, called BBB. He stated that neither company has ever been tenants in the building and that his office had been receiving phone calls from unhappy customers looking for their orders. To further try to contact the “companies”, BBB called the phone number listed on both websites. That phone number has been disconnected.
https://icheap.net/ - Active and continuing to take orders.
http://banzunion.com/ - No longer active.
Other Active Websites Linked to the Companies:
Smart Shopping Tips:
Better Business Bureau offers these tips for safe online shopping:
- Know the company.Some of the best deals are only available online, but be careful. It’s easy to get lured in by a website that looks legitimate. Check out retailers at org before you shop.
- Be a savvy shopper.Does the offer seem too good to be true? Are other companies making offers that are close to that price? Scams often lure in victims with fantastic offers. Be cautious if a deal seems to be too good.
- Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it’s easier to dispute charges that you didn’t approve. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card. Being asked to pay for a product pay by wire transfer or alternative methods is a red flag that the company may not be a reputable as they claim. Wire transfers are untraceable, so if the opportunity is a scam you will lose your money and it will not be found. When shopping online, use reputable, traceable payment options such as PayPal.
Better Business Bureau encourages you to report possible scams to BBB Scam Tracker at bbb.org/scamtracker. For assistance finding reputable businesses please visit bbb.org.
BBB is a nonprofit, business supported organization that sets and upholds high standards for fair and honest business behavior. BBB services to consumers are free of charge. BBB provides objective advice, BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.
About Better Business Bureau Serving Eastern Michigan and the Upper Peninsula
Better Business Bureau Serving Detroit & Eastern Michigan is a non-profit organization with the purpose of promoting trust in the marketplace by assisting in the protection of consumers and businesses from fraud and unethical business practices. In addition to its recognized dispute resolution services, BBB maintains business reviews on the customer service history of more than 85,000 local businesses and provides consumer education materials on numerous topics. BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.