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BBB® Alert | Complaints about Enchanted Diamonds Spike, Business Appears Closed

Michigan Business Network
June 27, 2019 9:00 AM


Detroit, MI - June 26, 2019 –BBB Serving Metropolitan New York (BBB) is issuing a consumer alert for Enchanted Diamonds, a jewelry business located at 1430 Broadway, New York, NY 10018.

BBB recently received a spike in complaints from consumers about transactions with the business. As of June 20, 2019, the website (http://www.enchanteddiamonds.com) for Enchanted Diamonds is not taking orders and the telephone number, (888) 816-0610, has been disconnected. It appears that this business has ceased operations. 
(news reportly indicate they have filed for bankruptcy)

BBB has received complaints from consumers located in California, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, South Carolina, and Texas. BBB Metro New York has suspended the BBB Accreditation of Enchanted Diamonds.  

One Perry, MI woman told BBB she ordered a diamond for around $8,000 that she never received. She said she had seen similar complaints about the business online and requested a refund. She never received the diamond or the refund.

Image result for Enchanted DiamondsBBB recommends consumers who find themselves in a similar situation to:

  • File a report with the New York State Attorney General here.
  • File a complaint with BBB.org.
  • File a report with the Federal Trade Commission at ftc.gov.
  • File a report with NYC Consumer Affairs here.

Read more BBB tips for consumers dealing with closing businesses here.


About Better Business Bureau Serving Eastern Michigan and the Upper Peninsula
Better Business Bureau Serving Detroit & Eastern Michigan is a non-profit organization with the purpose of promoting trust in the marketplace by assisting in the protection of consumers and businesses from fraud and unethical business practices. In addition to its recognized dispute resolution services, BBB maintains business reviews on the customer service history of more than 85,000 local businesses and provides consumer education materials on numerous topics. BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.

Michigan Business Network is an online broadcasting company that provides knowledge, news, and insights into Michigan’s businesses, industries, and economy.